COMING SOON

We're working hard creating the training materials you need to be most successful and equipped when you arrive to your appointments.

FREQUENTLY ASKED QUESTIONS

  • When a customer moves, how is the loan transferred to the new home owner?

    Two options. It can be paid off and wrapped into the buyer's home loan, this is not technically a transfer. Almost always, an official transfer occurs when the new homeowner assumes the remaining balance of the loan and picks up payments where the previous homeowner left off.

  • Do we install townhomes?

    Yes, if they own their roof.

  • Do homeowners need home insurance?

    Yes, even if the system is under 11.7 kw. Most homeowners in Florida have $250k-$300k, already due to Florida being a hurricane state.


    A good rule of thumb:

    • $100k < 11.7 kw
    • $1,000,000 > 11.7 kw

  • Can customers claim multiple tax credits?

    No. The customer has to file taxes out of the home to claim it for that house. Here's a good resource for all questions regarding the tax credit:


    https://www.energy.gov/sites/prod/files/2020/01/f70/Guide%20to%20Federal%20Tax%20Credit%20for%20Residential%20Solar%20PV.pdf

  • How do I calculate offsets for adders?

    Reference for calculating offsets from adders:

    • Variable Speed Pool Pump ($1,800) 15-22%
    • Blown-in Insulation ($1.25 per sq ft) 5%
    • LED and Smart Thermostat ($300) % calculated in Solo

    Contingencies:


     VSPP: Customer needs to run pool pump on a daily basis, and throughout the day, not just certain parts of the year or day.


    Blow-in Insulation: Current insulation levels needs to be insufficient in order for this to be effective. If customer already has reasonable insulation levels this won't be as effective.


    LED and Smart Thermostat: Customer cannot already have a smart learning termostat and at least 70% of the lights in the house cannot be LED.

  • How can I make my installs smoother and faster?

    1. Powerbill - the information we need is the account number and meter number so make sure to get a picture that shows that info.
    2. HOA - if the customer doesn't have an HOA can they put NA so we know there isn't an HOA (include info on the contract if they are in an HOA)
    3. Make sure the email address is real. We need this to fulfill the job. No none@none.com or na@na.com.
    4. Insurance - Any jobs over 11.6 kw need to have $1 million in insurance coverage. Making sure customers know this before leaving the home will make things run a lot smoother.